Essential Information
about the Scenic Rail Pass:
All Scenic Rail Passes are valid for a seven or fourteen day
period effective from the Pass Start Date and can be used for unlimited travel
during this period on The TranzCoastal, The TranzAlpine and The Overlander
services, depending on which pass has been purchased. The Capital Connection
is not included. If applicable, the Pass can also be valid for one
one-way.
Interislander ferry journey. All passengers booked
together on one rail pass must travel together at all times. All travel and
seating is subject to availability. Photographic ID must be produced for all
travel.
To avoid disappointment, it is advisable to book travel on
all the TranzScenic train services in advance. Information and reservations can
be made by phoning ahead on the number provided with the pass.
Bookings for Interislander ferries should also be made at
least 24 hours prior to scheduled departure time. For ferry information and
bookings, call the Customer Service Centre on the number provided with the
pass.
Cancellation and
Refund Conditions
Once issued all Scenic Rail Passes are non refundable and
non transferable.
Pass Voucher can be cancelled up to 48 hours before the start date as
long as it has not been exchanged for the actual pass – once exchanged
it is non-refundable/non-exchangeable.
Please check-in at least 20 minutes prior to the departure
time for all Tranz Scenic and Interislander Services.
When travelling on the Tranzalpine, please ensure you have
some items of warm clothing, particularly for the open viewing platform on the
middle carriage.
Passengers joining the train at stations en route must make
themselves clearly visible to the driver. Trains may leave up to 10 minutes
before the scheduled departure time if all pre-booked passengers are on board.
To check for train delays call free on 0800 ARRIVAL (0800 277 482).
The terms and conditions of travel are contained in the
General Conditions of Carriage for Passenger Services of Toll NZ Consolidated
Ltd (the General Conditions), a limited liability company. The General
Conditions are available for inspection from Tranz Scenic. All terms and
conditions are subject to change without notice. Where terms and conditions are
amended the terms and conditions in force when the ticket was purchased apply.
Provisions in the General Conditions exclude or limit the
liability of Toll NZ Consolidated Ltd for loss or damage to your property or
suffered by you. We have summarized below some of the General Conditions. If
anything in this information conflicts with the General Conditions, the General
Conditions apply.
Right to refuse
carriage
Toll NZ Consolidated Ltd may refuse to carry a person or
property, cancel a ticket and any reservation made in respect of it or refuse
carriage under a ticket when, in the exercise of its absolute discretion, Toll
NZ Consolidated Ltd decides:
(a) that action is necessary for reasons of safety; or
(b) that action is necessary to prevent violation of any
Other Law; or
(c) that the conduct, age, mental or physical state, nature
or condition (including intoxication) of a passenger or property, as
applicable, may: (i) require special assistance from Toll NZ Consolidated Ltd
or(ii) cause inconvenience, discomfort or objection to any other
passenger; or(iii) involve any hazard or risk to any other passenger, person or
property.
Service Delay or
Cancellation
Toll NZ Consolidated Ltd is not responsible or liable for
any loss, damage or expense incurred by passengers as a result of the failure
of the service to operate or depart or arrive at the scheduled time or
location. Toll NZ Consolidated Ltd reserves the right to change the service at
any time.
Luggage
Toll NZ Consolidated Ltd advises passengers to insure all
luggage and personal items.
Checked Baggage
Up to 2 items per person, maximum weight 30kg per person.
Size must be no more than 200 linear cm (height plus length plus width). Extra
luggage will be carried only if space is available at the cost of $10 per item
per service. Toll NZ Consolidated Ltd reserves the right to refuse to carry
non-standard luggage such as perishable items and household goods.
Hand Baggage
Each fare paying passenger may take on board one small
handbag and or personal items such as camera, coat, umbrella. Passengers are
asked not to leave personal items of value unattended at any time. Toll NZ
Consolidated Ltd is not responsible or liable for the loss of items carried on
board.
Alcohol
All Tranz Scenic trains are fully licensed throughout the
journey. A range of alcoholic beverages is available for purchase. Passengers
are prohibited from taking their own alcohol on board a Tranz Scenic service
for consumption during travel. Passengers transporting alcohol (eg cases of
wine) are asked to ensure it is carried in the luggage van.
Animals
No animals are permitted on Tranz Scenic trains other than
seeing and hearing guide dogs.
Bicycles
Bicycles are charged at a rate of $10 per journey and are
limited to one per passenger. Passengers are asked to book in advance as space
is limited and transport of bicycles, which are not pre-booked is not
guaranteed. Removal of pedals, folding of handlebars, covering of chain and all
sharp edges may be requested.
Other Large Objects
Other large objects (eg surfboards) are charged at a rate of
$10 per unit per journey and are carried only when space is available. There is
a limit of one per passenger.
Radios/Cassette
Players
Radios, cassette or CD players may be used only with
earphones at a volume that cannot be heard by others. The operation of radio
scanners is prohibited on board Tranz Scenic services by anyone other than
Tranz Scenic staff.
Smoking
By law, all Tranz Scenic trains are designated non-smoking.
Passengers may not smoke anywhere on board, including when outside on an open
air viewing platform.
Wheelchairs and Ramps
Ramps to assist passengers to board are available on all
trains. Ease of access varies according to the platform height at each station.
Our staff are trained in supporting passengers during the journey. If you have
specific requirements that may assist us to make your journey more comfortable
please advise us. Any personal wheelchairs will be carried in our luggage van
due to size constraints in the main carriage.
Additional terms and conditions may apply