indicated otherwise in the specific terms that apply to your ticket, your
ticket is only valid for travel at the times stated on it and may not be
you require to travel at any other time and exchange is permitted by the
special conditions, the used and unused portions of the ticket must be sent to
International Rail Limited, PO Box 153, Alresford, SO24 4AQ, United Kingdom.
reserve the right to charge a processing fee of 20% of the cost of the ticket
for this service.
an order for a rail pass or product is received and found to be incorrect, in
as much as you are not entitled to what has been ordered, an admin fee of
£12.00 will be charged to cancel the order.
are usually two reasons for this:
Country of residence is entered incorrectly - this should relate to the 6
months prior to date of travel, not what is on the passport/ nationality.
- close attention should be made as to whether the traveller is
details concerning ticket refunds are set out in the specific terms that apply
to your ticket. If these permit a refund, we reserve the right to charge a
processing fee of 20% of the cost of the ticket.
processing fees made in respect of exchanges and cancellations are in addition
to any charges that may be made by the carrier concerned.
on partially used tickets are not usually available. We will give reasonable
consideration to applications for refunds in exceptional circumstances provided
application is made in writing within 28 days of the expiry date of ticket
(with the used and unused portion of the tickets) by recorded delivery post to
International Rail Limited, PO Box 153, Alresford, SO24 4AQ, United Kingdom. We
may require additional evidence of non use of the ticket.
you place an order for a product that you are not eliglible for, we reserve the
right to charge an administration fee in order to cancel your order down and
process any refund(s) due.
refunds will be made by the same method by which the ticket was purchased. Cash
refunds will not be made.