Japan Rail Pass
Exchange for a Pass can be made at one of the folowing
applicable JR stations having a Japan Rail Pass exchange office: Kushiro,
Obihiro, Asahikawa, Sapporo, New-Chitose Airport, Hakodate, Aomori, Hachinoche,
Akita, Sendai, Yamagata, Fukushima, Nigata, Nagano, Kanzawa, Narita Airport
Terminal 1, Airport Terminal 2, Tokyo, Ueno, Shinjuku, Shibuya, Ikebukuro,
Shinagawa, Yokohama, Shin-Yokohama, Odawara, Mishima, Shiuoka, Hamamatsu,
Nagoya, Kyoto, Shin-Osaka, Osaka, Kansai Airport, Sannomiya, Okayama, Matsue,
Hiroshima, Shimonoseki, Takamatsu, Matsuyama, Tokushima, Kokura, Hakata,
Nagasaki, Kumamoto, Oita, Kagoshima-chuo.
The signer on the order must apply at a Pass Exchange Office
and there present the order with the original passport.
Fill in the application form provided at the office in Japan
or in order to speed up this process you can also download the form here and
have it ready when you arrive in Japan.
Specify the first date that you wish the pass to start. This
can be any date within one month from the issue date.
Any alterations made to the exchange order or pass after the
exchange, make the document invalid and non-refundable.
Refund of an Exchange
An Exchange Order can be refunded only at the office where
it was issued, within one year of the issue date. The refund will be subject to
a 10% cancellation charge and relevant administration charges at the time of
Refund of a Japan
A pass can be refunded only within the validity period (three months from the date the order was issued) and before the first date of use at any Japan Rail Pass exchange office. There will be a 10% (Japan Railways) cancellation charge per pass along with a separate administration fee that the issuing office will charge in addition (this charge will vary from office to office). Please note that the pass is non-refundable on or after the first date of use.
Duplicate passes and/or Exchange Orders cannot be issued if
lost or stolen. Please ensure it's safe keeping.
The Japan Rail Pass is not valid for any seats, reserved or
non-reserved, on 'NOZOMI' trains on the Tokaido and Sanyo Shinkansen lines.