Once a pass is booked a 15% cancellation charge will apply
plus an administration fee.
It is not possible to obtain any refund whatsoever after
making the first journey.
If the journey is made in an inferior class to that
specified on the pass, the holder will not be entitled to any compensation
If a pass is damaged, lost or stolen, a duplicate can be
requested by contacting us. An administration fee will be
It is not possible to change a pass for another one of a
It is not possible to change a pass for another one with a
different validity period.
Pass holders are entitled to request compensation in the
event of a delay in the scheduled arrival time, lack of quality, or for any
other reason attributable to Renfe under the same terms and conditions as the
rest of the prices and fares, depending on the type of product and train.