UPDATE: UK Border Agency strike action Wednesday 30th November 2011

UPDATE: UK Border Agency strike action Wednesday 30th November 2011

Following on from our previous communication regarding today's public sector industrial action. We have received an update on Eurostar services, which is as follows.

It is expected that fewer UK Border Agency staff than normal will be available at the Eurostar Paris and Brussels terminals, passengers may encounter delays upon check-in, in particular in the afternoon. Trains could also be delayed on departure.

It is recommend that customers arrive at the Paris and Brussels terminals one hour before departure, rather than the usual 30 minutes.

Passengers returning from Disneyland Paris should be reminded that the UK Border Agency is not able to carry out passport checks on departure from Marne-la-Vallée station (Disneyland® Paris). Passports are checked on arrival in the UK. As a result, customers should expect some queuing on arrival. Customers should bear this in mind if making any onward travel plans.

Eurostar services departing from the UK should not be affected. However, certain trains have been closed for sales today.

After-Sales

Passengers booked to travel on Wednesday 30th November 2011, who no longer wish to travel, can exchange their tickets for another date free of charge through their original point of sale. This can be done any time in the next 2 months. Passengers will need to pay any difference in cost between the original tickets and the new tickets. Passengers in possession of a return ticket, whose outbound journey is due to take place on 30th November 2011, can exchange both the outbound and inbound legs of their journey.

Please note that the above after-sales apply to Eurostar and Eurostar French connections tickets ONLY. Any onwards connections, (for example Thalys, Elipsos, Lyria etc) are subject to the terms and conditions that apply to the ticket.

We will send out any further information as and when receive it.