UPDATE: Industrial action in France - Tuesday 8th November 2011

UPDATE: Industrial action in France - Tuesday 8th November 2011

Following on from our communication on Friday 4th November regarding the forthcoming industrial action in France, we have now received further information including the transport plan.

The details are as follows.

Day services 7th November 2011

TGV

8501 - with a delay of 50 minutes (engineering works in Agen)
8511 - with a delay of 35 minutes (engineering works in Agen)
5116/7 - this will terminates in Toulouse
6175 - this will terminate in Nice
6769 - this will terminate in Besançon

INTERCITES

460 - cancelled
3661 - this will terminate in Brive instead of Cahors
3631 - this will terminate in Toulouse instead of Cerbère
Paris to Bourges to Montluçon: 3 returns
Paris to Orléans to Tours: 1 in 3 trains are not stopping in Orléans.

Overnight services 7th - 8th November 2011

Artésia: Normal service
Elipsos: Only 474 and 477 will run
Passengers booked on to the 409 Paris - Madrid service, leaving on 7th November can travel on a bus service from Paris Austerlitz until Valladolid then travel on an AVE service to Madrid Chamartin.
Alleo: Normal service
Lunéa: Only 3750 and 3751 (without a stop in Rodez), 5772 and 5773
Auto Trains: all cancelled

Day services 8th November 2011

Talgo day: all cancelled
Clermont Beziers (Aubrac): all cancelled
Clermont Marseille (Cévenol): Bus service due to engineering works
Paris Clermont: normal service
Paris Nevers: normal service
Transversale Sud: 1 train in 2 is running
Lyon to Metz: normal service without a stop in Chalindrey
Lyon to Strasbourg: Normal service, except 4218/9 this service uses another track via Macon and will not stop in Bourg en Bresse and Lons le Saulnier and 4314/5 this service will run on another line in Macon due to engineering works
Paris to Rouen and Le Havre: 2 trains in 3 are running
Paris to Caen and Cherbourg: 2 trains in 3 are running
Paris to Granville: 2 trains in 3 are running

Caen to Le Mans and Tours: all cancelled
Nantes to Lyon: all cancelled
Bordeaux to Lyon: all cancelled
Paris to Limoges and Toulouse: All running normally except:
3630 will originate in Toulouse instead of Cerbère
3631 will terminate in Toulouse instead of Cerbère
3610 will originate in Brive instead of Cahors
3661 will terminate in Brive instead of Cahors

Paris to Tours: 1 train in 3 running with no stop in Orléans
Paris to Bourges and Montluçon: 1 train in 3 and terminating in Bourges
Toulouse to Hendaye: 1 train in 2 and terminating in Bayonne
Quimper to Nantes to Bordeaux and Toulouse: 1 train in 3 are running
Paris to St Quentin and Maubeuge:
12304, 12308, 2339 and 12343 are running normally
12320, 12326, 12330, 12336, 12340, 12305, 12313, 12321, 12325, 12331 are running but are terminating and originating in St Quentin
Paris to Amiens and Boulogne: normal service
Paris to Cambrai: normal service
Paris to Mulhouse: 2 trains in 3 are running
Bale to Bruxelles: normal service

TGV

Sud Est: normal service with the exception of:
6927 is cancelled
6756 and 6774 will originate in Besançon instead of Belfort
6759 and 6769 will terminate in Besançon instead of Belfort
6174 will originate in Nice
6175 will terminate in Nice

Atlantique: 2 trains in 3 are running

Nord: normal service except
7220 will originate in Boulogne instead of Rang du Fliers
7275 will terminate in Boulogne instead of Rang du Fliers
7296 will originate in Lille instead of Boulogne

Est: normal service
5130/1 and 5152/3 from Lille to Besançon are cancelled

Alléo: normal service
Artésia: normal service
Lyria: normal service except
9284 is cancelled in Berne à Frasne (the journey from Lausanne to Bern will run) 9264 from Frasne to Lausanne
9287 cancelled from Paris to Berne
Thalys: normal service

Overnight services 8th - 9th November 2011

Artésia: Normal service
Elipsos: only 474 and 477
Passengers booked on to the 407 Madrid - Paris service, leaving on 8th November can travel on an AVE service from Madrid Chamartin until Valladolid then a bus service until Paris Austerlitz
Alleo: normal service
Lunéa: no service
Auto Train: no service

Day services 9th November 2011

TGV

6174 will originate in Nice instead of Vintimiglia
6756 will originate in Besançon instead of Belfort
5170/1 will originate in Toulouse instead of Bordeaux

INTERCITES

463 no service
3610 will originate in Brive instead of Cahors
3630 will originate Toulouse instead of Cerbère

After sales

SNCF journeys:

All tickets with a reservation (Public, Group and RIT, and regardless of the after-sales conditions stated on the ticket) valid for travel within France between 20:00 on Monday 7th and 08:00 on Wednesday 9th November 2011 can be used on any other train, operating on the same route as the original ticket until midnight on Wednesday 9th November 2011. Tickets cannot be used to travel the day before the strike. Seats cannot be guaranteed during this time.

Due to expected service disruptions, the timetable cannot be guaranteed.

Groups are advised not to travel during the strike.

Tickets must still be validated in the yellow machines at the station, prior to boarding the train.

Exchanges and Refunds:

Customers due to travel in France from 20:00 on Monday 7th to 08:00 on Wednesday 9th November 2011 who wish to cancel their journey, can obtain a full refund before or after departure. Passengers wishing to postpone their journey for a date after the strike, this will be processed as a full refund, followed by the sale of a new ticket. You will need to pay any difference in cost between the original tickets and the new ones.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

AutoTrain journeys:

Passengers who opt not to travel between the aforementioned times can obtain a full refund, regardless of the after-sales conditions stated on their original AutoTrain and passenger tickets.

or

Passengers can have their AutoTrain and passenger tickets exchanged free of charge for travel within 7 days of the date on their original ticket. Any difference in cost between the original tickets and the new tickets will be covered by the SNCF.

In order to process any refunds, tickets must be received by International Rail within 28 days of the date of travel. Tickets should be sent to the following address.

International Rail Ltd
Refunds Department
PO Box 153
Alresfordt
SO24 4AQ

We recommend that tickets are returned using special delivery.

Eurostar:

A normal service is expected to operate. Eurostar and Eurostar Connections ticket conditions will remain and refunds and exchanges will only be available if ticket conditions allow.

Lyria:

Passengers with tickets for the 9287 and the 9284 are able to travel on the Paris Bern route on the 9th of November at no extra cost but with no guaranteed availability, this includes the Piccolissimo, Piccolo and leisure fares.

Exchange:
Any customer wanting to exchange their ticket can do so by having a full refund on the original ticket and buy a new one. If there is a price difference between the new ticket and the original, the extra cost will be for the customer to pay.

Refunds:
If the client decided to cancel, a full refund is due regardless of the ticket conditions.

Elipsos:

Passengers due to travel on a cancelled Elipsos service can obtain a full refund.

Exchanges must be processed as a full refund followed by a new sale. If the cost of the new ticket is greater than that of the original ticket, passengers will be required to pay this difference in cost.

Alternative modes of transport have been put in place for some Elipsos services that have been cancelled due to the strike.

Passengers who opt to travel on these alternative modes of transport will be refunded the difference between the cost of their original ticket and the cost of a reclining seat ticket (provided the cost of a reclining seat is cheaper than their original ticket).

Further information:

To check if a particular service is affected, please visit www.infolignes.com. Please note this website is only available in French.

Please do not hesitate to contact us if you have any questions or queries.