Terms & Conditions - Japan Rail Pass

Terms & Conditions - Japan Rail Pass

Return to the Japan Rail Pass product page.

Eligibility

You must meet one of the following two conditions:

• A foreign tourist visiting Japan, who has a passport bearing the 'Temporary Visitor' entry status, stamped at Immigration and who can show the passport* at the time of PASS exchange. (*Even if you have an Exchange Order, Japan Raill Pass exchange cannot be made unless your passport bears the 'Temporary Visitor' stamp). Photocopies are not acceptable.
• A Japanese national living in a foreign country, who is qualified to live permanently in that country or who is married to a non-Japanese residing in a country other than Japan.

Validity period of the Order

An exchange order must be exchanged for a Japan Rail Pass within three months from the date the order was issued.

Japan Rail Pass exchange offices

Exchange for a Pass can be made at one of the folowing applicable JR stations having a Japan Rail Pass exchange office: Kushiro, Obihiro, Asahikawa, Sapporo, New-Chitose Airport, Hakodate, Aomori, Hachinoche, Akita, Sendai, Yamagata, Fukushima, Nigata, Nagano, Kanzawa, Narita Airport Terminal 1, Airport Terminal 2, Tokyo, Ueno, Shinjuku, Shibuya, Ikebukuro, Shinagawa, Yokohama, Shin-Yokohama, Odawara, Mishima, Shiuoka, Hamamatsu, Nagoya, Kyoto, Shin-Osaka, Osaka, Kansai Airport, Sannomiya, Okayama, Matsue, Hiroshima, Shimonoseki, Takamatsu, Matsuyama, Tokushima, Kokura, Hakata, Nagasaki, Kumamoto, Oita, Kagoshima-chuo.

Exchange procedure

• The signer on the order must apply at a Pass Exchange Office and there present the order with the original passport.
• Fill in the application form provided at the office in Japan or in order to speed up this process you can also download the form here and have it ready when you arrive in Japan.
• Specify the first date that you wish the pass to start. This can be any date within one month from the issue date.

Alterations

Any alterations made to the exchange order or pass after the exchange, make the document invalid and non-refundable.

Refund of an Exchange Order

An Exchange Order can be refunded only at the office where it was issued, within one year of the issue date. The refund will be subject to a 10% cancellation charge and relevant administration charges at the time of cancellation.

Refund of a Japan Rail Pass

A pass can be refunded only within a validity period and before the first date of use, at any Japan Rail Pass exchange office. (10% of the price will be charged as a handling fee). The Pass is non-refundable on or oafter the first date of use.

Duplicate Passes and/or Exchange Orders cannot be issued if lost or stolen. Please ensure it's safe keeping.

The Japan Rail Pass is not valid for any seats, reserved or non-reserved, on 'NOZOMI' trains on the Tokaido and Sanyo Shinkansen lines.

Return to the Japan Rail Pass product page.